Our ‘voices first’ approach makes integrating customer insights into your core business operations seamless
Listening loops that are always on.
Your customer’s voice is the north star to guide all business decisions; a solid understanding of constituents’ needs establishes the most impactful relationships and outcomes.
Our process creates customer-centric data assets that provide immediate insights and inform tomorrow's decisions.
WORDS
We are skilled at writing short- or long-form narratives that capture the customer experience.
CHARTS
We’ll help you build visually compelling charts with quantitative and qualitative elements.
INSIGHTS
Bringing together the best visual and narrative elements, we will help you optimize your offerings with actionable insights.
Discover a deeper level of understanding.
We help you…
Build a data-driven culture
Establish data support systems that empower all stakeholders
Quickly collect structured customer voice data
Improve data quality and data management systems
Plan for data development and implementation
Prepare for the AI revolution
And optimize your …
Customer feedback loops
Mission or purpose statement
Key performance indicators
Data storage, processes, and flows
Visualizations and reporting
Data governance and decision-making
Adaptive to fit your goals.
Engagements with Calidris come in different forms to suit your needs:
WORKSHOPS
2 Hours
Send us your vexing questions, and we will arrange a two-hour workshop to co-create strategies, design solutions, and answer questions.
SPRINTS
1-2 Weeks
Bite-sized data projects that can be scoped and delivered in one to two weeks.
BUILDS
1-6 Months
Support around customer surveys, data collection, analysis, dashboarding, systems integration, warehousing, and/or stakeholder reporting.
FRACTIONAL CIO
Weekly
A member of the Calidris team is on call several hours per week to oversee your data strategy, teams, builds, and projects.
COACHING
Weekly
Ad-hoc support for senior and/or emerging leaders covers data governance, data culture, motivating teams, new hire training, new system procurement + adoption, and competitive data strategies.
